General FAQ

Updated 3 months ago by Angelo Matheou


What is Product Mapper / Product Tree?

Product Mapper is the Aptrinsic Feature that allows your team to define the structure/layout of your web application.

You'll use Product Mapper to build out your Product Tree so that you can organize/classify those features in your application that you want to report against, individually or as aggregates under each module or sub-module.

Once you create your Product tree, you'll use Product Mapper to assign your web app's events (i.c. clicks, link clicks, page visits) to correspond with those features in your Product Tree. 

This is all done via the Aptrinsic UI as a one time setup so that your team can now report on features & roll them up to modules that make sense. You can always change/update your product tree as new features get added or your UX gets updated.

Why am I locked into the Products Setup Page?

Your Aptrinsic subscription has not yet detected any of your application's users/events.  This means that initial installation is not yet complete.  Follow the appropriate link below to get Aptrinsic working with your application:

Does installing the Aptrinsic Tag impact the performance of my web application?

The Aptrinsic tag is responsible for (among other things) sending your user's usage data in real-time back to Aptrinsic via our tag's auto-track capabilities.  The tag tracks every user event to provide in-depth usage analytics and to allow a future backfill of usage.

The tracking calls will not impact the performance of your web application as these calls are queued when users interact with your app as non-blocking asynchronous calls to avoid any potential latency. 

The tag can support different level of tracking in case there’s a desire to reduce the amount of tracked user events. We recommend to start with auto-track to gain initial visibility to every user interaction before considering filtering out events. 

Minimizing Chatty Tracking on Non-Production Environments

You can create a tag per product or per environment in Aptrinsic to experiment or filter out tracking calls if that bothers QA/Engineering.

You can also filter out calls in debug mode by typing -esp in the debug console:

Security Tracking Features

Aptrinsic also supports additional Security Tracking Filter options to allow you to exclude or mask some of the tracked data on specific urls, url patterns and query parameters. Click on the link below to learn more:

Security Tracking Features

The data in Audience and/or Account Explorer does not look right?

Aptrinsic will show and report on the user/account data that is being sent to it when the user logs into your product.  

More specifically, as part of the initial Aptrinsic installation, your dev team added a javascript code snippet (or connected Aptrinsic to your which will send the user/account data of the user that is logging into your web application (see Step 3 of the Getting Started with Aptrinsic guide)

If you believe the data showing in Aptrinsic is incorrect/missing, your dev team will need to "fix/update" the data at the source (i.e. your database) and only then will the data also get updated in Aptrinsic the next time the user logs into your product.

What happens when there are multiple engagements that are triggered for a user?

Aptrinsic will never show more than one engagement to the user at a time so that the user experience is preserved.  Therefore, there is a priority order set up to decide which engagements take priority, it is as follows:

Dialog has highest priority
Guide has second highest priority
Slider has third highest priority

NOTE:  If there are more than one engagement of the same type, Aptrinsic will chose a random engagement of that type and then will show the next one the next time the user triggers again.

Does Aptrinsic support web applications that use iFrames?

Yes! The Aptrinsic tag has been carefully developed to support iFrame based web application in the same way as a standard Multi-Page (MPA) or Single-Page Application (SPA). 

Just be sure to install the tag in your main iFrame as well as any/all other iFrames that are being used in your web app!

Does Aptrinsic support either or both SFDC Classic and Lightning based applications?

Yes! The Aptrinsic tag is configurable to work with all flavors of (SFDC) based applications, including SFDC Classic and SFDC Lightning.

Contact for more information.

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