Release Notes February 2019

Updated 4 months ago by Neelam

Version 2.3.0, February 19, 2019

Enhancements

Engagements

Engagements are the communications that are executed through product or emails against a specific set of audience at the specific time. These communications can be interactive in nature that helps you in sharing information, receiving feedback, engaging customers with your product. The overall goal of using engagements is to increase the product usage of your customers.

Introducing Show Title checkbox: With this enhancement, you can now enable or disable the tooltip title by selecting or deselecting the Show Title checkbox, respectively.

You will see Show Title checkbox only for Tooltip > Guide engagement.

Knowledge Center Bot

Knowledge Center Bot is an onboarding assistant that guides users in learning your product. The bot contains links to engagements and external URLs in order to effectively onboard new users as well as educate existing users. For more information about what went in the last release for Knowledge Center, refer to the Knowledge Center Bot section in this article.

Introducing Feedback checkbox: With this enhancement, you can now allow your customers to provide their feedback, by enabling the Feedback checkbox.

To configure:

  1. Select the Feedback checkbox. A new tab called Your Feedback appears on the bot.
  2. Click Your feedback icon on the bot.

Once the above configuration is done, users will be able to select the feedback category from the Select category dropdown list, and submit their feedback from the below category list.

  • Issue
  • Feature Request
  • General Feedback
  • Other

Slack Integration

Slack integration increases engagement, product stickiness, and visibility by pushing internal/external usage notifications directly to Slack. Your team can now get an immediate slack notification about user feedback such as NPS, CES, rating, feature request, signup or engagement launched.

Following are the list of enhancements introduced in this release:

  • When a user signs up, provides a feedback or answers survey for your product, you will receive a notification message via slack. The notification message received has an Username with a hyperlink, clicking on this URL will navigate you to the Details tab on the Audience Explorer page, provided you have already logged into Gainsight PX.
  • Previously, the feedback notification messages received through slack, only contains the feedback details like Username, Feedback Category, etc. But now, you can also see the feedback message posted by the user (This enhancement is applicable only to customers enabled with this feature).
  • You can now see the user details of the Multi-Question Survey through Slack. But, you will not see any other details of the feedback.

Version 2.2.0, February 13, 2019

New Features

Knowledge Center Bot

Knowledge Center Bot is an on-boarding assistant that guides users in learning your product. The Knowledge Center contains links to engagements and external URLs in order to effectively onboard new users as well as educate existing users.

This feature Improves customer satisfaction by increasing accessibility to in-app experiences. This also enables on-boarding sequences, track individual progress, auto-suggest steps, and code free customisation. Admins, new/existing customers (end-users) are the intended users of this feature. Click Knowledge Center from the left pane, as shown in the following image.

Clicking Knowledge Center navigates you to the Content page where you can create your first Knowledge Center. For the detailed information about how you can create Knowledge Center, refer to the Knowledge Center article.

Slack Integration

Slack integration increases engagement, product stickiness, and visibility by pushing internal/external usage notifications directly to Slack. Your team can now get an immediate slack notification about user feedback such as NPS, CES, rating, feature request, signup or engagement launched. For example: If any engagement is created, paused or launched slack automatically sends you a notification as shown below.

Enhancements

Engagements

Engagements are the communications that are executed through product or emails against a specific set of audience at the specific time. These communications can be interactive in nature that helps you in sharing information, receiving feedback, engaging customers with your product. The overall goal of using engagements is to increase the product usage of your customers.

  1. There are five types to build an engagement:
  • Dialog
  • Slider
  • Guide
  • Email
  • Survey
  1. Enter the desired name for the engagement (For example: New Dialog Engagement) and Click Create.
  1. Select your desired template and click Preview.
  1. Click Use.
  1. Customize the template from the Editor page.

Enhanced to introduce CSS styling tab: With this enhancement,

a) User can write his own CSS to customize engagements more easily.

b) For each engagement, user can modify default style. In addition, user can define classes in the HTML editor and use the styling to reuse his CSS rules.

There are three different styles applied for every engagement:

  1. Core: A list of CSS rules that helps to avoid collision for different Data Object Model (DOM) elements in the engagement (this is hidden and user cannot see it).
  2. Default: A list of default rules pre-defined per engagement type.
  1. Override: User-defined CSS rules. By default, user sees the pre-defined style in this tab.
For more information on CSS styling, refer to Using Templates.

Product Mapper

Product Mapper is an easy way to describe your product features. All product usage events captured in real time using Product Mapper. Also you can instrument any user behaviour in your product by creating modules and features. For example: you can organize by modules and features or you can nest sub-modules under modules and add features at any level.

Enhanced to introduce Backfill feature: With this enhancement, user has the ability to do a feature backfill through the UI. User will be able to choose module/feature and execute historical matching against this feature.

Feature Request Tracking

You'll be able to collect and track feature requests directly from your users to better prioritise your roadmap! <<Detailed content is updated soon>>

We will be back soon with another set of enhancements, new features, or fixes! Until then, Stay tuned..!


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