Best Practices

8 articles

Which In-App Engagement 'Type' to use when

Overview. Analytics helps you to identify where your customers need your help. In this article, we will help you in understanding how to create product experience to influence your user's behavior an…

Updated 2 weeks ago by Kiran Devathi

Segment.io Server-side Integration

Gainsight PX now supports Segment’s server-side integration. Why are we excited and how is that different than our current Segment integration? The answer is simple: Server-side integration allows yo…

Updated 3 weeks ago by Neelam

How to test In-app Engagements in Gainsight PX

While creating In-app engagements, for the most part, you would want to test them before launching them to your users on production. You can test your In-app engagements in either of the following wa…

Updated 2 weeks ago by Kiran Devathi

Product Instrumentation Best Practices

Why Product Hierarchy is the right model for your product tracking/analytics? We recommend instrumenting your product using a product hierarchy model as opposed to a flat/one-level model. This allows…

Updated 2 months ago by Kiran Devathi

Exclude Specific Users from Tracking

What if I don’t want to track certain users in PX? There are multiple ways to do this: Use Filter : You can let this data flow into the PX and use filters to filter out user with @xxxx.com/ other con…

Updated 3 weeks ago by Kiran Devathi

Manage Multiple Environments within PX

Overview. If your Gainsight PX subscription started as a PoC or if you've been using PX from your Staging/QA environment and ready to move to full/Production, you have some options on how you'd like…

Updated 2 months ago by Kiran Devathi

Custom Properties and Super Properties

Overview. When the Gainsight PX tag is installed on a product, it starts picking up and sends the following product usage event types to PX: Session/Visits. Page Loads. Link Clicks. Button Clicks. Cu…

Updated 1 month ago by Kiran Devathi

Organize Engagements

Purpose. To organize effectively a multitude of in-app and email engagements (50+). Why. As a PX customer responsible for engaging with end-users, it’s important to organize my engagements into folde…

Updated 2 months ago by Kiran Devathi